Billing & Refund Policy

This Billing & Refund Policy explains how subscriptions, credits, top-ups, and refunds work on VadentAI.

1. Plans and Credits

VadentAI may offer free plans, subscriptions, one-time credit packs, and premium paid features. Different actions may consume different amounts of credits or paid generation allowances.

2. Renewals

Subscription plans renew automatically unless cancelled before the next billing date. You may manage or cancel your subscription through your billing settings.

3. Top-Ups and One-Time Purchases

Credit packs or paid feature unlocks are billed immediately at purchase.

4. Refund Policy

Refunds are generally not available once purchased value has been used, including:

• Used credits
• Completed generation requests
• Consumed premium feature purchases

If there is a technical failure clearly caused by our systems, we may choose to restore credits or offer an equivalent remedy.

5. Failed Payments

If a payment cannot be processed, we may suspend paid features until billing is resolved.

6. Pricing Changes

We may update pricing, plan structures, or included features at any time. Changes will apply prospectively.

7. Taxes

Prices may include or exclude taxes depending on your location and applicable law.

8. Contact

Billing questions can be sent to hello@vadentai.com.

Last updated: April 2025